CompNum Record County Program SubProg DateReceived ReceivedBy ResponseDate Site_Name Site_Address1 Site_City Site_State Site_Zip Site_Phone CompReq Results InspRecd DateSigned ReceivingRegion Status
03-06-0181 13276 Harris W/M Fuel Pumps 2/2/2006 0:00 aperales 2/3/2006 0:00 Racy Way 1373 FM 1960 Humble Texas 77338   Customer believes she payed for more gas than she received.  She claims that she has a 25 gal tank and had 1/8 of tank prior to fueling.  The pump indicated she purchased/received 23.57 gal.

She aslo stated that the TDA Seal on the device indicated it was last inspected in 2000.



Pump #1, Regular Unleaded.
Results   Inspected Pump #1, 3 code 10’s were tested w/ 5 Gallon prover. 2 blends approved, 1 failed. Prem. Blend, measured minus 8inches. Out of Order issued. 2/2/2006 0:00 2/3/2006 0:00 Austin Close
03-06-0182 13278 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Citgo Hillcroft and Bellaire Houston Texas 77081   Pump #1 -7 cu. Inches. Pump #1 Regular -3 cu. in. Pump #1 Plus -3 cu.in. Pump #1 Premium -2 cu.in. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0183 13279 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/13/2006 0:00 Mobil Dowling & I-45 South Houston Texas 77001   3 pumps tested, 3 short.  -9 cu. Inches , -12 cu. Inches, and -9 cu. Inches.  NO TDA STICKERS. Business is under new ownership. Got business licensed. 2-3-06 No gas in holding tanks, therefore, Inspector was unable to perform inspection. Reasigned to Sterling Smith on 2/7/06 due to CF accident. 2-7-06 Inspector Sterling Smith attempted to perform an inspection on this business but there is no fuel in the gas tanks. 2-13-06 Inspector Sterling Smith attempted to perform an inspection on this business today. There is no fuel in the gas tanks. After three attempts to perform an inspection with no fuel in the tanks, complaint will be closed. 2/7/2006 0:00 2/13/2006 0:00 Houston Close
03-06-0184 13280 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Lawndale Food Store Lawndale & Dismuke Houston Texas 77023   Overmeasure of ? cu. Inches. The station has 5 Code 10 devices. Out of 5 Code 10's, 3 failed. Pump # 5 was found at +15 cu.in. Pumps 2 and 3 were tagged out of order due to LED's out. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0186 13284 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Shell Sheldon Rd. and I-10 E Houston Texas 77044   Brand new pumps. No TDA Stickers. Business has 12 Code 11's. Inspector registered and inspected all 36 blends. All passed inspection and were sealed with a TDA seal. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0187 13285 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Mobil I-10 & Beltway 8 Houston Texas     2 pumps tested, 2 short.  -9 cu. Inches, -10 cu. Inches.  NO TDA STICKERS. Station has 4 code 11's, 12 blends  Pump #4  Unleaded Regular (-7 cu. In.) not found in tolerance, also LED was out. All other pumps were found in tolerance.  Will need 50 gallon prover to check Code 14's. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0188 13281 Harris W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/6/2006 0:00 Chevron 13306 Cullen Houston Texas 77047   Complainant states that they used regular on pump #1 and filled up two 5 gallon cans and were charged for 12 gallons. Please check calibration of the pump and call back with findings. (as result of news cast info). On February 6, 2006 Inspector Smith conducted an inspection of all devices at Audrey Chevron located at 13306 Cullen Blvd., Houston, Texas 77047. At approximately 9:55 AM on this date Smith tested all devices and determined that all of the devices were maintained properly and operating within tolerances adopted by TDA. Pump #1 had a reading of +1 cu in. The old official state seals were removed and replaced with new seals. Danny Nguyen, Store Manager was advised of Smith’s inspection results. Nguyen advised that his gas pumps are serviced quite frequently to ensure their accuracy.  Smith telephoned the complainant’s resident and spoke with an unidentified person. Smith provided a contact number for the complainant to return the telephone call for inspection results. 2/3/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0189 13283 Harris W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/7/2006 0:00 A to Z Shell 1406 West Gulfbank Houston Texas 77088   Complainant states that they used the mid grade on pump #1 and it was shortmeasuring. Please check calibration and call with findings. Unannounced inspection was performed as a part of this inspection. All three blends were found to be in tolerance at the time of inspection. 2/7/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0190 13286 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Service Station Alabama & Almeda Houston Texas     Short measure of -7 cu. Inches.  LEDs do NOT work for all grades. Business has 4 code 10's  All Regular Unleaded Blends  Pump #1 (-7 cu.in.) Also, auto shut-off doesn't work Pump #2 (-9 cu.in.) Pump #3 (-7 cu.in.) Pump #4 (-7 cu.in.)
All tagged out-of-order
2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0191 13287 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Citgo Antoine & DeSoto Houston Texas     Overmeasure of z cu. Inches. License was delinquent and got corrected. 8 Code 11's All inspected with 4 passing and 3 failing. One was inoperable. Six devices were found overmeasuring and three were undermeasuring. Pump #4 mid-grade was found at (-15 cu.,in.) Pump #4 unleaded Regular was found at (-29 cu. In.) and Pump #4 Premium was found at (-7 cu.in.) 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0192 13288 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Foodmart Veteran's Memorial & Spears Houston Texas 77067   Short measure of -7 cu. Inches. Business has 4 Code 10's #1 Super (+3 cu.in) #2 Regular Unleaded (-20 cu.in.) tagged out of order #3 Unleaded Regular (-8 cu.in) LED out on price per gallon-tagged out of order #4 Plus ( +3 cu.in) LED out on one side of pump. Tagged out of order 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0193 13289 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Phillips 66 Veterans Memorial & West Houston Texas     Short measure of -7 cubic inches. All devices found in negative error from -3 cubic inches to -12 cubic inches. Also, one pump jumped. All tagged out-of-order. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0194 13290 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Suncoast Food Mart W. Airport & Chimney Rock Houston Texas 77035   No TDA Stickers. All 4 pumps checked out OK and were sealed. They changed out pumps after previous inspection of November, 2004. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0195 13293 Montgomery W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Citgo I-45 N. , North of Hwy 242 Conroe Texas     2 pumps tested, 2 short.  -9 cu. Inches., -17 cu. Inches (approx) and pump continued to run after pump stopped.  Second test 7 days later yield same results. Account found delinquent. Has 2 Code 9's and 8 Code 11's  Business was out of Premium Belnd of gasoline at time of inspection. Pump #1 Regular (-3 cu.in) Pump #1 Plus (0) Pump #2Regular (-6 cu.in) Pump #2 Plus (-5 Cu.in.) Pump #3 Regular (-4 cu.in) Pump #3 Plus (-4 cu.in) Pump #4 Regular (-8 cu.in.) Pump #4 Plus (-7 cu.in) Pump #4 tagged out of order Pump #5 Regular ( -15 cu.in) Leaking nozzle & Pump Jumping (tagged out of order) Pump #5 Plus (-14 cu.in.) Leaking nozzle & Pump Jumping (tagged out of order) Pump #6 Regular (-4 cu.in) Pump #6 Plus (0) Pump #7 Regular (-8 cu.in) tagged out of order Pump #7 Plus (0) Pump #8Regular (-9 cu.in) tagged out of order Pump #8 Plus (-2 cu. In.) Pump #9 Diesel (-2 cu.in.) Pump #10 Diesel (-3 cu.in.) 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0196 13294 Montgomery W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Fuel Express On Hwy 75 Conroe Texas     Short measure of -7 cu.in. #1 Diesel-OK.  #1 Unleaded Regular -1,  #1 Unleaded Plus +3,  #1 Unleaded Premium +6 (All tagged for no product identity).  #2 Unleaded Regular -3,  (Pump jumped and nozzle leaking)#2 Unleaded Regular +1,  #2 Unleaded Premium +3 ( Note: Pump tagged out-of-order) #3 Regular -6, Plus -4, Premium 0, (All tagged out-of-order for no product identity). #4 Regular -7, Plus +4, Premium -5, (All tagged out of order for no product identity) All devices are Code 11. Since all devices had issues 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0197 13295 Harris W/M Fuel Pumps 2/3/2006 0:00 jwiechko 2/3/2006 0:00 Raceway FM 1960 E. of I-45 Houston Texas     TDA STICKERS dated 2001 (we were there in January, inspection record shows the pumps were last inspected in Oct. of 2001) Inspection was conducted on 01/23/2006, INSP. 72 CODE 10, 61 BLENDS FAILED. RELEASED OLD OUT OF ORDER TAGS. SEAL #595748-595753, 595762-595766. 11 CODE 10, PASSED. Reinspection conducted on 01/28/2006, 61 code 10's inspected. All passed. Cleared ALL out of order tags from January 23, 2006. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0198 13297 Fort Bend W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/6/2006 0:00 Texaco US Hwy 90A @ Brooks rd Sugarland Texas     Complainant states that she used Premium on pump #1 and it did not zero out the money value or gallon indicator. Believes it was shortmeasuring. Please check premium on #1 for accuracy and proper operation of indicators. Call with results.. The following pumps were tagged out of order  Pump #1 (Regular, Premium)  Pump #2 (Regular, Plus) Pump #3 (Plus) Pump #4 (Plus, Premium) Pump #9 (Plus,Premium) Pump #10 (Regular,Premium) Pump #7 (Regular,Plus) These 13 pumps were placed out of order for not holding zero when reset. I left a message on the complaining party's voice mail. 2/3/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0199 13298 Harris W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/6/2006 0:00 Gulfway CITGO 8320-A Gulf Freeway Houston Texas 77017   Complaint forwarded by Channel 13. Complainant states that they used pump #2 and put in more gas into their motorcycle than it should have. Please check calibration of pumps and call with results. On February 6, 2006 Inspector Smith conducted an inspection of all devices at Gulfway Citgo located at 8320-A Gulf Freeway., Houston, Texas 77017. At approximately 2:15 PM on this date Smith tested all devices and determined that all of the devices were maintained properly and operating within tolerances adopted by TDA. Pump #2 had a reading of +2 cu in. The old official state seals were removed and replaced with new seals. Mayra, Store Cashier was advised of Smith’s inspection results. Smith called the complainant by telephone on February 7, 2006. Smith left a message with details of the inspection results via the complainant’s voicemail system. 2/3/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0200 13299 Harris W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/7/2006 0:00 Shell Almeda @ OST Houston Texas 77054   Forwarded by Channel 13. Complainant states that she used the Premium pump located on the side of the building, outside pump. The price meter was skipping by two's. She says she put in 11 gallons and it was #38.05. The price was $2.47 a gallon. Owner came out after she complained and pumped 3 gallons and said pump was ok. Please check calibration of premium pump and check for proper operation of money/gallon indicators. Please call with results. On February 7, 2006 Inspector Smith conducted an inspection at Medical Center Shell located at 2802 Old Spanish Trail, Houston, TX 77054 in response to above noted complaint. The inspection was conducted at approximately 11:05 AM. As a result of the inspection the mid-grade and premium grades at pump #1 were placed out of order. This was due to the devices having readings two times (2X) the tolerances. The readings disclosed a –15 and –30 cu in, respectively. In addition, the meter read out on the premium grade revealed, “jumping.” Seven (7) other nozzles were deemed inoperable. Fifteen nozzles were determined to be operating within acceptable tolerances. The money value calculations were closely observed at all gas pumps. There were no indications of false readings observed through the inspection. The inspection results were discussed with the Assistant Manger Moon Omram. Omaram advised that he would have the devices serviced in order to comply with applicable TDA regulations. On February 7, 2006, Smith called the complainant. The complainant was not available therefore the inspection results were left on the complainant’s voice mail system. 2/3/2006 0:00 2/3/2006 0:00 Austin Close
03-06-0201 13300 Harris W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/6/2006 0:00 CITGO Hwy @ Pineloch Clear Lake Texas     Forwarded by Channel 13 from a caller. Complaint that " the 2nd pump on the North side has the gallons meter and the Hobbs meter running at diff speeds." I assume that they mean that the gallon and money indicator are not operating/running properly. Please check calibration and observe operation of indicators and totalizer. No name to contact with results. Inspected Pump #12. All blends found in compliance. Regular Unleaded found + 2 cu.in., Plus +2 cu.in., Super -1 cu.in. No response required. 2/3/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0202 13301 Harris W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/6/2006 0:00 Chevron Staion Clear Lake  Center and Space Center Clear Lake Texas     Forwaded by Channel 13. Complainant states "the gallon meter and the Hobbs meter are running at different speeds." on the 3rd pump away from office. I assume they mean that the money indicator and gallonage indicators are running differently. Please check calibration of the 3rd pump from the office and observe operation of money and gallon indicators to verify computations. No response to viewer. # 9 WAS FOUND OUT OF COMPLIANCE AND OUT OF ORDER TAG ISSUED. Unleaded -7 cu.in, Plus 0 cu.in., SUPER -1 cu.in. No response needed for complainant. 2/3/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0203 13302 Harris W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/3/2006 0:00 Shell Bissonnet @ Beltway 8 Houston Texas 77099   Complaint forwarded by Channel 13. Pump number 9 shortage of gas On 02-03-06, all blends were inspected on pump #9 and found to be in tolerance at the time of inspection. A new seal was placed on the device tested. Complaintant was called and left a message of results. I informed him to notify the regional office if he had any questions. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0204 13303 Harris W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/3/2006 0:00 Diamond Shamrock SW corner of Westheimer/Dairy Ashford Houston Texas 77077   Complaint forwarded by Channel 13. Pump unknown  At the pump I got reg unleaded or so I thought, but when I went to get receipt (because it didn’t print) it said I got the more expensive gas:  and I told guy there is no way I would haven't gotten that -- it's too exspensive as it is. Inspected all blends on Pump #6 and found them to be in compliance at the time of inspection. No phone number to contact complaintant. 2/3/2006 0:00 2/3/2006 0:00 Houston Close
03-06-0205 13304 Harris W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/6/2006 0:00 Singco food store 13360 North Borough Dr. Houston Texas 77067   Complaint forwarded by Channel 13. Pump# 2 12/04/2005 not sure #2 Reg +2 Cu In. #2 Plus +2 Cu in jumped 3 Cents. #2 Super –2 Cu in jumped 17 cents. Tested other nozzles for jumping only. Found #1 super jumped 5 cents and #4 super jumped 8 cents.  Left voicemail with results of complaint. 2/3/2006 0:00 2/6/2006 0:00 Houston Close
03-06-0206 13305 Montgomery W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/6/2006 0:00 Phillips 66 242 near 45N of Woodlands Conroe Texas     Complaint forwarded by Channel 13. Pump number unknown 2/01/2006 It runs about 5 cents onto the meter before you even pump the gass….??why Results 02-06-06 Inspected all pumps at this location. Diesel #5 +3 cubic inches and diesel #6 -1 cubic inches. Gas pumps #1 Unleaded (-3 cubic inches), Mid Grade (-2 cubic inches), Premium (-2 cubic  inches).  Pump #2 Unleaded (-2 cubic inches), Mid Grade (+2 cubic inches), Premium (-1 cubic inches). Pump #3 Unleaded (+2 cubic inches), Mid Grade (+3 cubic inches), Premium (-2 cubic inches). Pump #4 Unleaded (-1 cubic inches), Mid Grade (-2 cubic inches), Premium (0 cubic inhes). Checked pumps for jumping all found to be working without jumping also no leaking nozzles. Station is in full compliance at the time of inspection. Called and got her answer machine. I gave her my cell phone number for her to call me back with results. 2/3/2006 0:00 2/6/2006 0:00 Houston Close
03-06-0207 13306 Harris W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/7/2006 0:00 All Season/Conoco W. 34th & Antoine Houston Texas 77092   Complaint forwarded by Channel 13. Pump All of them. Always As soon as you flip the switch to start the pump, it immediately goes to 4 or 5 cents. INSPECTED ALL PUMPS AT BUSINESS AND FOUND THAT PUMPS #1,2,3,4,7,8 PREMIUM & 2 PLUS WERE NOT HOLDING ZERO. THESE PUMPS WERE TAGGED OUT OF ORDER.ALSO, BUSINESS DID NOT HAVE A CURRENT REGISTRATION. 2/7/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0208 13308 Montgomery W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/6/2006 0:00 Texaco (formerly Mobil) I-45 and pruitt Rd (The Woodlands) The Woodlands Texas     Complaint forwarded by Channel 13. Pump unknown last 2 years off and on  The deisel pumps at the rear would sometimes start counting before the nozel was even in the gas tank. Tagged #9 and #12 out of order for price jumping 2/3/2006 0:00 2/6/2006 0:00 Houston Close
03-06-0209 13310 Harris W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/6/2006 0:00 Exxon Hwy 6 @ 529 Houston Texas 77086   Pump Unknown 02/02/2006 They never give a receipt.  The pump says to go inside for receipt? Complaint forwarded by Channel 13. Inspection performed on 2-6-06. Pump #1 Regular Unleaded was found to be in compliance at the time of inspection. Receipt was taken from inside the store and found to be correct. Complaintant was notified and explained the results. 2/3/2006 0:00 2/6/2006 0:00 Houston Close
03-06-0210 13311 Harris W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/7/2006 0:00 US Supermarket/ Citgo Coner of E. Mt. Houston & Hartley St Houston Texas 77093   Pump All Past Year for the past year i have complained to my husband that every time i would go there I would not get as much gas as others down the road at the same price i only stopped in if I absolutely had too. But i never go there anymore now. Complaint forwarded by Channel 13. Complainant indicated that at random times of gas purchases any pump seemed to be giving less gas than other gas stations. Inspected 1 code 11, 3 blends approved and sealed. Inspection resulted in full compliance.  Called Complainant with results 2-7-2006. 2/3/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0211 13312 Harris W/M Fuel Pumps 2/3/2006 0:00 phaynes 2/5/2006 0:00 Texaco Aldine bender & Aldine Westfield Houston Texas     Pump 2 and 3  01/27/2002,  01/19/2006 I get less gas in my tank than I pay for.Appears less than othes gas stations.
Complaint forwarded by Channel 13.
Results   Inspected 2 code 11’s, 3 blends approved, 3 failed. Out of Orders issued for both Devices. Prem. #3 +20 inches, Prem.#2 +8 inches, Mid Grade #2 +9 inches. Called Complainant with results 2-6-2006. 2/3/2006 0:00 2/5/2006 0:00 Houston Close
03-06-0212 13313 Harris W/M Fuel Pumps 2/3/2006 0:00 jbenavides 2/6/2006 0:00 Wal-Mart Hwy 6 @ Westpark Houston Texas 77082   Forwarded by Channel 13. Complainant states "she suspects that the pump is charging .50 cents more than what is actually pumping. The pump records 50 cents before any gas comes out." She used regular unleaded on the pump as you face Hwy 6 on the second to the last row. Please check calibration and for meter jumping. Please respond in writing on results. Inspection performed on 02-06-2006. All grades were inspected on Pump #10 and found to be in tolerance at the time of inspection. I also observed other devices being used by customers. Inspection resulted in full compliance. New seal #614673. 2/3/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0213 13315 Harris W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/7/2006 0:00 Mobile corner of 23rd @ Ella Blvd. Houston Texas     Forwarded from Channel 13. Complainant states that the meters on the regular pumps  read more than the amount of gas they get. Please check calibration of the regular pumps. Call her with results. Pumps #1 and #2 were inoperable so no inspection could be performed. Pump #3 was found to be set at -9 cubic inches. Pump #4 was found to be set at -8 cubic inches. Both devices found out of tolerance were tagged out of order. The complaintant was notified of the results today. 2/7/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0214 13316 Harris W/M Fuel Pumps 2/6/2006 0:00 dallen 2/6/2006 0:00 Fuel Express 4601 Red Bluff Deer Park Texas     Numbers keep rotating after handle let go. Pumps #1 and #2 regular unleaded. Pump #1 jumped .03 cents when reset. Pump #2 was found to be set at -8 cubic inches. Both pumps were tagged out of order. 2/6/2006 0:00 2/6/2006 0:00 Houston Close
03-06-0215 13317 Harris W/M Fuel Pumps 2/6/2006 0:00 dallen 2/6/2006 0:00 Fuel Express 5010 Red Bluff Pasadena Texas 77503   Please check the calibration on the regular unleaded pumps at this station. All regular unleaded devices were inspected at this station. Inspection resulted in full compliance. 2/6/2006 0:00 2/6/2006 0:00 Houston Close
03-06-0216 13319 Harris W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/7/2006 0:00 Wal-Mart corner of South Gessner @ West Bellfort Houston (SW) Texas     Forwarded from Channel 13. Complainant purchased regular gas at this location on several occasions and believes that she did not receive the correct amount of gas. Please check calibration of the regular pumps. Call her with results. An attempt was made to contact complainant to determine pump number but unable to reach.  Pump #4 randomly selected.  Inspected and approved 1 code 11 (3 blends).  Regular +4, MG +4, & Super +2.  Message with results left on complainant’s voicemail.   Actual location is Murphy USA #7011, 8610 W Bellfort St, Houston, TX  77031.  Account #0383206 2/6/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0217 13320 Harris W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/7/2006 0:00 Exxon corner of Foutainview @ San Fillipe Houston Texas     Forwarded by Channel 13.  Complainant states that he used regular gas for his Honda and did not get the correct amount. Please check calibration of the regular pump. Please call him with results. Attempted contact of complainant to determine pump number but no answer.  Randomly selected pump #9 & tagged due to –21 U, -17 MG, & -20 P.  Randomly selected pump #5, inspected & approved.  Complainant notified by phone message of results.  Actual location is Fountainview Exxon #62638, 5902 San Felipe, Houston, TX  77057.  Regulatory Change Template A completed for change in facility & dba name.  Account #0386238. 2/6/2006 0:00 2/6/2006 0:00 Austin Close
03-06-0218 13321 Harris W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/7/2006 0:00 Exxon 16760 Southwest Freeway Houston Texas     Forwarded from Channel 13. Complaint that the regular unleaded is not giving the correct amount of gas. Please check regular pumps for calibration. Please respond to complainant thru email. Inspection resulted in full compliance. 2/6/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0219 13322 Harris W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/8/2006 0:00 CITGO 611 E. Richey Rd Houston Texas 77090   Forwarded from Channel 13. Complaint that the regular unleaded on pump #4 is not operating properly. The pump kept running even after the nozzle was taken out of the tank and not on. The lever was not operating correctly. Please check operation of the pump daughter was charged for over $5.00 worth of gas she did not get. Please call with results. Unannounced was performed at this station. All three grades of gas was inspected at this station. Regular (0 cu. In.) Plus (+1 cu.in.) Super (-4 cu.in.)  All blends found to be in tolerance at the time of inspection. Complaintant has been notified of results. 2/7/2006 0:00 2/8/2006 0:00 Austin Close
03-06-0220 13324 Brazoria W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/16/2006 0:00 Gas Stations   Alvin Texas     Forwarded by Channel 13. Email sent to complainant asking for more information on 02-06-06 (pending). Left phone message for more info, no respone 2/7/06. Sent an e-mail 2-16-2006 and left a voice mail. Closed 02/16/2006, No response to emails nor phone calls.  No response from email sent nor phone calls made leaving messages. Case cloded 2 16 06 J. Benavides - jbenavides  No response from email sent nor phone calls made leaving messages. Sent an e-mail 2-16-2006 and left a voice mail Case closed 2 16 06 J. Benavides - jbenavides - spahl     Austin Close
03-06-0221 13325 Harris W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/16/2006 0:00 Shell south side of I-10 in Sealy Sealy Texas     Forwarded from Channel 13. Email sent to complainant 2/6/06 asking for address of location (pending). As of 02/15/06, no response, forwarded to Region 3 . Test the premium for octane, complainant states their car detonates using the premium, might be regular. No response needed. (9 days into the 10 day follow-up ) Results 2-16-06 Inspected 3 grades of gasoline with the Octane Analyzer. All were in compliance at the time of inspection. Posted Octane- Regular 87; Plus Unleaded-89; Super Unleaded-93. Results: Regular Unleaded-87.2; Plus Unleaded-89.6; Super Unleaded-93.1.  2/15/2006 0:00 2/16/2006 0:00 Austin Close
03-06-0222 13326 Unknown W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/16/2006 0:00 Stations   Various Texas     Forwarded from Channel 13. Email sent to complainant asking for more information 02/06/06 (pending). Sent an e-mail 2-16-2006 and left a voice mail  CLOSED 02/16/2006 No response from complainant for more information. J Benavides - jbenavides  CLOSED 02/16/2006 No response from complainant for more information. J Benavides -  Unable to determine locations for inspections. - jbenavides Sent an e-mail 2-16-2006 and left a voice mail.      Austin Close
03-06-0224 13328 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/8/2006 0:00 RACE TRACK CORNER OF JONES AND STEEPLEPARK   Texas     Complaint forwarded by Channel 13. PUMP UNKNOWN REG UNLEADED AND MID PREMIUM  THE INNER PUMPS WE PUT 20.00 LAST THAN 1/2 DAY, WENT BACK NEXT MORNING OUTER PUMPS GAS LASTED 3 DAYS.  JUST GOING BACK AND FORTH TO WORK NO OTHER DRIVING. ITLS HAPPEN TO ME AND MY BOYFRIEND.  I JUST WANTED TO KNOW IF THAT STATION HAS BEEN REPORTED.  IF WE SEE ANYONE USING THOSE PUMPS WE TELL THEM WHAT HAPPEN AND TO USE ANOTHER PUMP OR A DIFFERENT GAS STATION. Inspected all nozzles at the business and found several not correct. Pump #1 (Plus), Pump #7 (Plus,Premium), Pump #8 (Plus,Premium), Pump #11 (Premium), Pump #15 (Plus), Pump #16 (Plus), Pump #17 (Premium), Pump #19 (Plus,Premium), Pump #20 (Premium,Regular), Pump #23 (Plus,Premium), Pump #24 (Plus,Premium). All of these devices were tagged out of order for being out of compliance. 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0225 13329 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/8/2006 0:00 KROGER KROGER STATION AT WEST ROAD AND JONES   Texas     Complaint forwarded by Channel 13. PUMP ALL REGULAR  MANY TIMES OVER THE MONTHS I HAVE USED THIS KROGER OFF AND ON, TRYING SEVERAL DIFFERENT PUMPS. EACH TIME MY TANK TOOK MORE GALLONS THAN USUAL AND INDICATED A MUCH LOSER AVERAGE MILEAGE. I NO LONGER GO THERE. Inspected all nozzles at this location and found all to be in tolerance at the time of inspection. 2/6/2006 0:00 2/8/2006 0:00 Houston Close
03-06-0226 13330 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/8/2006 0:00 CHEVRON IMPERIAL VALLEY AND BELTWAY 8   Texas     Complaint forwarded by Channel 13. PUMP 6 PREMIUM  PUMP CHARGES .49 CENTS BEFORE PUMPING OUT ANY PRODUCT.

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Results Inspected 1 code 10, 1 blend approved and sealed. Inspection resulted in full compliance. Contacted Complianant with findings2/8/2006. 2/6/2006 0:00 2/8/2006 0:00 Houston Close
03-06-0227 13331 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/7/2006 0:00 DIAMOND SHAMROCK BRIAR FOREST @ WILCREST   Texas     Complaint forwarded by Channel 13. PUMP 2 AND 4 UNLEADED  2X IN 2 WEEKS THE 1ST TIME I NOTICED THAT THE AMOUNT/GALLON DID NOT CHANGE. I QUESTIONED IT AND WAS TOLD THAT OF COURSE I ONLY PAID THE UNLEADED PRICE. NOT. THEN THIS PAST WED BEFORE I SAW YOUR SHOW IT HAPPENED THAT AM. I GAVE THE SAME INDIAN MY $30 I LIFTED UP THE SWITCH SEVERAL X BECAUSE IT NEVER CAME ON. MY AMOUNT STOPPED AT 29.90  HE SAID EVERYTIME I LIFTED THE SWITCH I WAS CHARGED.  THE AMOUNT  READ 0 UNTIL THE PUMP WORKED.  THE MANAGER AT THE STORE OVERHEARD US AND TOLD HIM TO PAY ME THE .10 CENTS I AM AFRAID TO GO BACK A 3RD TIME EVEN THOUGH THIS IS THE CLOSEST STATION TO MY HOUSE. :  Inspected and approved #2 & #4 regular unleaded.  Pump #2 registered 0 cu in.  Pump #4 registered –1 cu in.  Price per gallon computed correctly on both devices.  Pumps are activated from inside the store.  When lever is raised on device, screen reads zero.  Because it reads zero does not mean it is ready for pumping.  Pump is not ready until attendant activates pump.  Complainant notified of results by message on voicemail.  Actual location is Stop N Go #2615, 11101 Briar Forest Dr, Houston, TX  77042.  Account #0057325. 2/6/2006 0:00 2/6/2006 0:00 Houston Close
03-06-0228 13332 Montgomery W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/7/2006 0:00 VAWTERS SHELL GAS 403 N FRAZIER CONROE Texas     Complaint forwarded by Channel 13  PUMP 1 & 7 PREMIUM THROUGHOUT THE MONTHS OF OCT-PRES NOT GETTING THE GAS FOR THE DOLLAR AMOUNT. Results  02-07-2006   Inspected pumps #1 unleaded = -2 cu.in. , mg +1 cu.in. ,Prem. –2 cu.in.  Pump #7 unleaded +1 , mg 0 cu.in. , Prem. –2 cu.in.   sealed both pumps  1 and 7  full compliance.  02-07-2006 called with results. 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0229 13333 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/7/2006 0:00 DIAMOND SHAMROCK FM 1960 @ CYPRESSWOOD DR HOUSTON Texas     Complaint forwarded by Channel 13. PUMP  UNKNOWN UNLEADED  NOVEMBER/DECEMBER 2005  NOW THAT I THINK ABOUT IT, IT SEEMS THAT THE PUMP STARTED CHARGING ME BEFORE I COULD EVEN BEGIN TO SQUEEZE THE NOZZLE, AND GET A DROP OF GAS INTO MY TANK. THANKS FOR REMINDING ME MR DOLCEFINO. LOOKING BACK I DISTINCTLY RMEMBER BEING MAD ABOUT IT. Inspected 1 code 11, 0 blends approved, 0 failed. Out of Order issued. 76% of devices set in favor of Device owner, subsequently station devices were put OOR. Complainant informed of results 2-7-06. 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0230 13334 Harris W/M Fuel Pumps 2/6/2006 0:00 ghenders 2/8/2006 0:00 TEXACO 16503 CLAY RD HOUSTON Texas     PRICE JUMPED $0.03 ON PUMP # 5 UNLEADED Inspection resulted in full compliance. All grades on Pump #5 were tested and found to be in compliance at the time of inspection (Seal #614675). Called complaintant and left message about inspection with secretary. I explained for him to call the regional office if he had any questions. 2/8/2006 0:00 2/8/2006 0:00 Austin Close
03-06-0231 13336 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/7/2006 0:00 SAM SAMS THE WOODLANDS   Texas     Complaint forwarded by Channel 13. PUMP 1 UNLEADED  02/02/2006  GAS CHARGING MY CC 31 AND DID NOT GET ANY GAS  ONE I NOTICED THE CHARGE I DID NOT PUMP HAD TO GO INSIDE TO RECOVER CASH THEY AR INVESTIGATION THIS HAPPENED NEXT TO ME NOT MYSELF BUT YOU GUYS NEED TO CHECK IT OUT

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No pump jumping on either grade. Both grades passed tolerance calibration test. Unleaded –2 cu in and Supreme was –5 cu in. Called and left a voice message of results. 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0232 13337 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/7/2006 0:00 CIRCLE H STORE BYPASS 6 @ 105 EAST   Texas     Complaint forwarded by Channel 13. PUMP UNKNOWN DIESEL ONGOING  WHEN PUMPING DIESEL MY HUSBAND NOTICED THAT WHEN YOU REMOVE THE NOZZEL THE PRICE KEEPS GOING ON FOR A COUPLE OF SECOUNDS AFTERWARDS. HE HAS MADE THIS COMMENT SEVERAL TIMES BUT WE WERE NOT SURE WHO TO CONTACT ABOUT THIS HAPPENINGD. Results 02-07-06 Inspected two diesel pumps at this location. Both were found to be within state requirements on calibration and found to be working without advancing or jumping. Owner stated that he had a problem with diesel line that was cracked and leaking fuel when pump was on.  He stated that the problem was repaired. All other gas pumps were checked at this location. Called with results on 02-07-06. 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0233 13338 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/7/2006 0:00 SHELL 1960 E AND IMPERIAL VALLEY   Texas     Complaint forwarded by Channel 13. PUMP 2 PLUS NO GAS BUT IT READ .07 CENTS No jumping on pump #2. All grades of gas passed calibration test as well. Called and left voicemail of the results. 2/7/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0234 13339 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes   SHELL 6019 ALMEDA HOUSTON Texas     Complaint forwarded by Channel 13. PUMPS 3 REGULAR  01/27/2006 I SUSPECT THAT THE GASOLINE WAS NOT COMPLETELY AUTHENTIC.  THE GAS IN MY VEHICKLE BURNS OUT IN TWO WEEKS, INCLUDING RRIPS FROM HOUSTON TO GALVESTON WITH NO TRIPS LATELY AND NO JOY RIDINGS, ITS VERY SUSPICIOUS THAT I'VE ALREADY HAD TO REFILL MY TANK. On Januray 30, 2006 Inspector Smith conducted a complaint inspection a the business located at 6019 Almeda Road in Houston, Texas 77004. All devices at this location were inspected for calibration and other maintenance requirements. Smith determined that each device at the location was operating within acceptable tolerances. The devices meter readings were also closely examined. Smith determined the meter read outs were calculated correctly and displayed properly. (Rg Uld - $2.339 @ 5.000 gal=$11.70; Plus - $2.439 @5.000 gal = $12.20; Prem - $2.539 @ 5.000 gal = $12.70) Attempts to reach the complaintant on February 7, 2006 were unsuccessful. There was no answer at the telephone number provided by complaintant. 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0235 13340 Harris W/M Fuel Pumps 2/6/2006 0:00 cdrews 2/7/2006 0:00 Wal-Mart Supercenter 14215 FM 2100 Crosby Texas 77532 (281) 328-4836 Regular Unleaded, Pump #5.  Complainant stated pump does not calculate the proper price per gallon.  It charges for more than is actually dispensed. I completed a complaint inspection at the location listed above on Tuesday February 7, 2006.  Pump #5 regular unleaded was listed in the complaint as a problem pump, however, there were no problems to be found.  I inspected all three blends, calculated the price and they all calculated correctly. The unleaded tested at –2, the midgrade tested at –3, premium tested at –3. All tested within tolerance. 2/6/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0236 13341 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/8/2006 0:00 RACE TRACK JONES RD 2 LIGHTS S OF WEST RD   Texas     Complaint forwarded by Channel 13. PUMPS 1 UNLEADED 2-2-06  FILLUP TOOK 19.3 GALLONS BUT GAS GAGE SHOWED OVER 1/4. I THOUGHT THIS WAS VERY STRANGE. I HAVE OWNED MY TRUCK FOR 5 YEARS SO I KNOW WHAT IT USUALLY TAKES TO FILL UP AT CERTAIN GAS GAGE LEVELS. Inspected pump #1 Regular Unleaded and found it to be pumping correct. 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0237 13342 Harris W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/7/2006 0:00 Diamond Shamrock Sheperd @ PineMont Houston Texas     Forwarded by Channel 13. Complainant states that pump #3 regular jumps when turned on. Please check calibration of #3 and check for meter jumping. Please call with results. Inspection resulted in full compliance. Pump #3 Regular, Plus and Premium was inspected, new seal #614674. Called complaintant with results. No answer, no answering machine. Could not leave message. Diamond Shamrock 5121 N. Shepherd Houston, Texas 77018. 2/6/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0238 13343 Harris W/M Fuel Pumps 2/6/2006 0:00 phaynes 2/7/2006 0:00 SPEEDY MART 2950 GEARS RD HOUSTON Texas 77067 (832) 275-4278 Complaint forwarded by Channel 13. PUMP 4 GRADE 93  FEBRUARY 4, 2006  THE PUMP BEGAN TO MAKE CLICKING NOISES AS IF IT WERE PUMPING.  IT JUMPED TO THREE CENTS, THEN FOUR AND SUDDENLY SEVEN CENTS.  HE SAID HE WAS GOING TO CHECK IT OUT.  WHO KNOWS WHETHER OR NOT HE DID. Pump did not jump. Tested all three blends inspected and passed calibration. Left voice mail of results 2/6/2006 0:00 2/7/2006 0:00 Houston Close
03-06-0239 13344 Montgomery W/M Fuel Pumps 2/6/2006 0:00 jbenavides 2/7/2006 0:00 Diamond Shamrock Hwy 105 Cuttenshoot Texas     Forwarded by Channel 13. Complainant states that pump #1 regular jumps when turned on. Please check calibration of #1 and check for meter jumping. Please call with results. 02-07-06 Inspected all pumps at this location with the following results. Pump #1 Regular (-2 cu.in.) Plus (-2 cu.in.)  Premium (-1 cu.in.) Pump did not jump or advance without pumping. All other pumps were within tolerance at the time of inspection. Pump company was at location when I arrived they were doing Stage 3 test and changing filters. Inspecton was in full compliance. Called with results. 2/6/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0240 13346 Galveston Isl. W/M Fuel Pumps 2/7/2006 0:00 jbenavides 2/7/2006 0:00 Kroger Intersection of Hwy 518 @ Hwy 270 League City Texas     Anonymous phone message that the consumer is not getting the correct amount of gas. No pump number or grade information given. Please inspect a device for calibration check, no response needed. Inspection completed using 5 gallon test measure. Inspected pump #4 and found it to be in compliance at the time of inspection (seal #616347). Regular (+1) Plus (+2) Supreme (+3) 2/7/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0241 13348 Brazoria W/M Fuel Pumps 2/7/2006 0:00 jbenavides 2/9/2006 0:00 Conoco 902 South Brooks Street Brazoria Texas     Complaint on Supreme pumps #5 & 6. They jumped 6 cents when activated, questions accuracy of pumps. Please check calibration and for meter jumping on 5 & 6. please call with results. All devices at this location were tagged out of order because 76 percent of the devices was set in favor of the business. Eight of the devices were two times the tolerance. The seals were dated 2003 but the business had changed ownership so we had to register the devices under the new owner. 2/7/2006 0:00 2/9/2006 0:00 Austin Close
03-06-0243 13350 Polk W/M Fuel Pumps 2/7/2006 0:00 dallen 2/8/2006 0:00 Texas Fuel Stop Hwy 59 and 1988 Goodrich Texas 77335   Complaint received from Channel 13. Please check the calibration on all devices at this location. Pumps are also jumping when reset. This complaint was investigated on 02-08-06. Only 2 of the 9 nozzles at the above location were in service. The two nozzles were inspected and found to be out of tolerance. Pump #3 was set at -7 cubic inches on a 5 gallon draw. Pump #6 was set at -9 cubic inches on a 5 gallon draw. Both nozzles were tagged out of order. 2/7/2006 0:00 2/8/2006 0:00 Houston Close
03-06-0245 13352 Galveston Isl. W/M Fuel Pumps 2/7/2006 0:00 bgreen 2/9/2006 0:00 BAYCLIFF GROCERY CONOCO 5445 B BRAND AVE BAYCLIFF Texas     Customer states that his gas can holds 676 ozs of gas, but he paid for 743 ozs of gas. Customer also stated that he put 20 gals of gas in his car, but he paid for 22gallons. He said this happened on pump#1; Blend-Regular Unleaded. He would like for this to be checked out and notified by phone of the findings. Thanks Inspected pump #1 unleaded for calibration using 5 gallon test prover and found it to be in compliance (Seal #616391). All blends were found in compliance. Regular (+1 cu.in.) Plus (+3 cu.in.)  Supreme (+3 cu.in.)  Called number listed on complaint and left message. Met with complaintant to discuss complaint. 2/7/2006 0:00 2/9/2006 0:00 Houston Close
03-06-0246 13353 Harris W/M Fuel Pumps 2/7/2006 0:00 cdrews 2/8/2006 0:00 Phillips 66 2501 S. Braswood Houston Texas     Premium grade, #5.  Complainant stated that the pump jumped to $0.05 prior to dispensing fuel. Performed unannounced inspection.  Pump #5 was found within tolerance and did not jump.  Business operating with  unregistered devices.  Additional 7 devices inspected under a new inspection.  Of the seven devices inspected 2 were tagged out of order.  #7 MG (pump jumped) & P (-7).  #6 tagged for MG (pump jumped) & P (-7).  Account #0450809.  Client #00347862.  Check #1118 for $260.  Receipt #62604.  Complainant notified of results by voicemail. 2/7/2006 0:00 2/8/2006 0:00 Austin Close
03-06-0247 13354 Harris W/M Fuel Pumps 2/7/2006 0:00 jbenavides 2/8/2006 0:00 All Time Food Store 29719 Brookchase Spring Texas 77386   Complaint that the regular pump on the north east side facing the store is not calibrated correctly. Please check the calibration of the pump. No response needed. All three blends on this pump was inspected. Plus Unleaded was tagged for jumping when reset. Complaintant has been  contacted with results. 2/7/2006 0:00 2/8/2006 0:00 Austin Close
03-06-0248 13355 Harris W/M Fuel Pumps 2/7/2006 0:00 jbenavides 2/9/2006 0:00 Exxon 12000 Greenpoint Rd. Houston Texas     Complaint that the regular on pump #12 is shortmeasuring. Please check calibration of #12. No response needed. Results  Inspected 1 code 10, 1 blend approved and sealed. Inspection resulted in full compliance. 2/7/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0249 13356 Harris W/M Fuel Pumps 2/7/2006 0:00 ghenders 2/9/2006 0:00 RACEWAY #6722, AC #0224598 1010 W MT HOUSTON RD HOUSTON Texas     PUMP #10, PUMP DID NOT SHUT OFF WHEN TANK WAS FULL.  AUTOMATIC SHUTOFF NOT WORKING Results  Unannouced Inspection, inspected 3 code 10’s, 2 blends approved, 1 failed. Device Improperly Maintained, Nozzle Automatic Shut Off not working. Out of Order issued. Informed Complainant of results 2-9-2006. 2/7/2006 0:00 2/7/2006 0:00 Austin Close
03-06-0250 13357 Harris W/M Fuel Pumps 2/8/2006 0:00 ghenders 2/8/2006 0:00 SHELL CORNER OF TREASCHWIG AND CYPRESSWOOD SPRING` Texas     PUMP #1, UNLEADED JUMPED 6, THEN 9 THEN 11 CENTS BEFORE PUMPED ANY GAS Pump #1 tagged out of order. Meter did not jump, but it did charge off VERY slowly after disengaging nozzle before hanging it up. Notified with results. 2/8/2006 0:00 2/8/2006 0:00 Austin Close
03-06-0251 13358 Ft. Bend W/M Fuel Pumps 2/8/2006 0:00 jbenavides 2/9/2006 0:00 Chevron 1010 US Hwy 90A Rosenburg Texas     Complaint that the pump kept running and no gas came out. He used Plus on pump #3. Please check calibration and for proper operation. Please call him with results. Inspection resulted in full compliance. Contacted the complaining party with results. 2/8/2006 0:00 2/8/2006 0:00 Austin Close
03-06-0252 13360 Harris W/M Fuel Pumps 2/8/2006 0:00 jbenavides 2/9/2006 0:00 Sam's Club 10518 Old Katy Rd. Houston Texas 77043   Complaint that the pumps do not have state seals on them .Please check, no response needed. Inspected entire station. Pump #3, one nozzle (2 blends) found out of compliance. Seal #614680-614694 applied to devices. 2/8/2006 0:00 2/9/2006 0:00 Austin Close
03-06-0253 13362 Harris W/M Fuel Pumps 2/9/2006 0:00 dallen 2/9/2006 0:00 Quickstuff #7740 8055 N. Sam Houston Pkwy Houston Texas 77064   Expired TDA seals on devices. Would like all devices at this location inspected. Please call her with results. Inspected 12 code 11's. 36 Blends. 1 blend failed. #6 Super was -8 cu in  Inspected 4 code 9's. 4 Blends. 1 blend failed for leaking nozzel.Notifed her of the results. 2/9/2006 0:00 2/9/2006 0:00 Houston Close
03-06-0254 13363 Harris W/M Fuel Pumps 2/9/2006 0:00 dallen 2/13/2006 0:00 King Shell 11907 Sam Houston Pkwy Houston Texas 77044   No TDA seals on pumps. She questions the calibration of all the devices at this location. Please perform an inspection and inform her of the results. Inspected 1 code 11 on complaint basis. 3 blends tested (U=+6, MG=+5, P=+6), 1 code 11 passed and certified. Complaint stated there were no seals on the pumps, however there were seals on all pumps, and they were marked 2004. Called complaintant, and let her know that there were no problems to be found.   ****Note: I received this complaint on Friday 2/10/2006, but was unable to complete it that day b/c it was raining. 2/9/2006 0:00 2/13/2006 0:00 Houston Close
03-06-0255 13365 Harris W/M Fuel Pumps 2/9/2006 0:00 ghenders 2/13/2006 0:00 POWERFUEL 721 PARK ST BAYTOWN Texas     PUMP #7 UNLEADED GAS, PUMP JUMPED $0.02 BEFORE ANY GAS WAS PUMPED Results  Inspected pump # 7 (1-code 11), on a complaint basis.  All 3 blends failed; U= -10, MG= -14, P= -10. MG was 2X the tolerance. 1 OOO report was issued, and pump #7 was tagged out of order. Pump did not jump. Called complaintent and gave the inspection results.    ***Note, on Friday 2/10/2006, it was raining, so I could not complete inspection that day. 2/9/2006 0:00 2/13/2006 0:00 Austin Close
03-06-0256 13367 Galveston W/M Fuel Pumps 2/9/2006 0:00 dallen 2/13/2006 0:00 Mobil-Sunmart 1000 FM 1764 LaMarque Texas     Received this complaint from Channel 13 on 02-03-06. Complainant did not give us the name of the location, address, pump number or grade when the complaint was emailed to the Austin office. Chief Inspector Jim Wiechkoske made contact on 02-06-06 to get more information on this complaint but he was leaving home so no information was given. We received an email from complaintant on February 9, 2006 specifying the busines name, pump and grade of gas purchased. Please check the calibration on pump #2 regular unleaded and inform him of the results. Inspected pump #2 found pump to be 0 cu3 @ 5.000 gallons which is in compliance issued seal # 622411 called complaintants wife with findings closed complaint on 02-13-2006 unable to complete unannounced inspection due to store clerk being unwilling to activate pump without swiping card 2/9/2006 0:00 2/13/2006 0:00 Houston Close
03-06-0257 13368 Galveston W/M Fuel Pumps 2/9/2006 0:00 dallen 2/9/2006 0:00 Chevron 4328 Gulf Freeway LaMarque Texas     Received this complaint from Channel 13 on 02-03-06. Complainant did not give us the name of the location, address, pump number or grade when the complaint was emailed to the Austin office. Chief Inspector Jim Wiechkoske made contact on 02-06-06 to get more information on this complaint but he was leaving home so no information was given. We received an email from complaintant on February 9, 2006 specifying the busines name, pump and grade of gas purchased. Email stated the incident occurred on 11-30-2005. Please check the calibration on Pump #1 Regular Unleaded and inform him of the results. A routine inspection was perrformed on this business on January 5, 2006. All devices at this location were inspected. Pump #8 was tagged out of order for non-compliance. 2/9/2006 0:00 2/9/2006 0:00 Houston Close
03-06-0258 13369 Harris W/M Fuel Pumps 2/9/2006 0:00 dallen 2/13/2006 0:00 Conoco 103 West Nasa Rd. 1 Webster Texas     Received this complaint from Channel 13 on 02-03-06. Complainant did not give us the name of the location, address, pump number or grade when the complaint was emailed to the Austin office. Chief Inspector Jim Wiechkoske made contact on 02-06-06 to get more information on this complaint but he was leaving home so no information was given. We received an email from complaintant on February 9, 2006 specifying the busines name, pump and grade of gas purchased. Please check the calibration on Pump #5 Regular Unleaded and inform him of the results. Inspected pump #5 regular and found it to be set at -5 cubic inches which is in compliance but the device was tagged out of order after a rotuine inspection of all devices showed 76 percent to be set in favor of the business. I called the complaintant to tell him the results. 2/9/2006 0:00 2/13/2006 0:00 Houston Close
03-06-0259 13370 Harris W/M Fuel Pumps 2/9/2006 0:00 spahl 2/10/2006 0:00 Kroger #327 13135 Louetta Cypress Texas 77429   Forwarded by Channel 13. Complainant states that he dispensed 18.25 gallons of regular unleaded from pump #3 in to a 17 gallon tank. Please check this pump for accuracy. Please call with results. Inspected pump #3 regular unleaded and found it to be correct. Pump  calibrated at +5 cubic inches. 2/10/2006 0:00 2/10/2006 0:00 Austin Close
03-06-0261 13372 Unknown W/M Fuel Pumps 2/9/2006 0:00 dallen   Shell Bay Area and Diana Lane   Texas     Gas always market up over price. 2-3-06 Chief Inspector Jim Wiechkoske attempted to contact Mr. Krueger via telephone to get more detailed information on this complaint but no answer on phone. 2-7-06 Chief Inspector Jim Wiechkoske emailed to get more detailed information on this complaint. 2/15/06 TCLM with a friend at residence and asked to call.       Houston Open
03-06-0262 13373 Harris W/M Fuel Pumps 2/9/2006 0:00 phaynes 2/13/2006 0:00 FIRST STOP FOOD 16 (CHEVRON) 8524 GULF FREEWAY HOUSTON Texas 77017   Please enter pump number and grade for reference. PUMP #2 REGULAR UNLEADED 1/21/2006 BEFORE THE NOZZLE WAS PICKED UP THE METERED REGISTERED .12 CENTS.
THE ATTENDENT GAVE HIM HIS MONEY BACK.
On February 13, 2006 at approximately 9:10 AM, Inspector Smith conducted an inspection of all the liquid measuring devices at First Stop Food Store located at 8524 Gulf Freeway Houston, Texas 77017. The inspection conducted in response to the above noted complaint disclosed that pump #2 is in fact jumping however; the condition was observed with the mid & premium grades. Specifically, pump #2 regular unleaded registered a –4 cu in. The jumping condition was noted in the out of order report. The device was placed out of order. In addition the inspection of the devices located at First Stop Food revealed that 76% or more of them were set in favor of the device owner. Smith advised the store cashier Mina Hoang that the devices were placed out of order. Hoang immediately contacted the store’s owner via telephone at which time Smith also explained that the devices were not in compliance with applicable tolerances & standards and were placed out of order until compliance is met. 2/9/2006 0:00 2/13/2006 0:00 Houston Close
03-06-0263 13374 Brazoria W/M Fuel Pumps 2/9/2006 0:00 ghenders 2/9/2006 0:00 A MART CONOCO HWY 36 (S BROOKS ST) AND BADGE ST BRAZORIA Texas     EXITING THE STORE BY THE SOUTH DOOR IT IS THE PUMP NOZEL ON THE LEFT AND THE SOUTH SIDE OF THE ISLAND.  UNLEADED FUEL.  PUMP JUMPED $0.06. CONTACT WAS A LETTER TO SUSAN COMBS, COPY WILL BE ATTACHED TO THE E-MAIL. HE WANTS A LETTER WITH THE RESULTS OF THIS INSPECTION. All devices at this location were tagged out of order because 76 percent of the devices was set in favor of the business. Eight of the devices were two times the tolerance. The seals were dated 2003 but the business had changed ownership so we had to register the devices under the new owner. 2/9/2006 0:00 2/9/2006 0:00 Austin Close
03-06-0264 13375 Harris W/M Fuel Pumps 2/9/2006 0:00 phaynes 2/14/2006 0:00 KARRI ALL FOOD 4415 LIBERTY RD HOUSTON Texas 77026   Please enter pump number and grade for reference. PUMP #4 AND PUMP #5 LEAK IN THE HOSE. Results A complaint inspection was completed on Tuesday Feb. 14, 2006, at the above location. Pumps #4 and #5 were inspected.  At pump #4, 3 code 10’s were inspected, 1 passed, 2 failed. The unleaded blend passed, the MG was –8, P was +13. 1 OOO report issued.  Pump #5, a code 9, was inspected, the hose/nozzle was not leaking as indicated above, 1 blend tested, 1 blend passed.  I called the complaintant and left a message telling her the inspections findings. 2/9/2006 0:00 2/14/2006 0:00 Houston Close
03-06-0265 13377 Harris W/M Fuel Pumps 2/10/2006 0:00 jbenavides 2/15/2006 0:00 Chevron corner of 146 @ Fairmont Parkway LaPorte Texas     Complaint that the regular pump #4 registered an amount before any gas was pumped. Please check calibration and check for meter jumping. Please respond in writing with results. Results   Operating with a Delinquent Lic. Pump#4 passed inspection , measured +3 2/10/2006 0:00 2/15/2006 0:00 Austin Close
03-06-0266 13378 Harris W/M Fuel Pumps 2/10/2006 0:00 jbenavides 2/14/2006 0:00 Shell corner of Nassau Rd @ Kirby Houston Texas     Complaint from watching Channel 13. He used the premium pump on the outside corner pump (no number). Meter jumped 21 cents. Please check calibration and for meter jumping. Please call with findings. Inspection was incorrectly assigned to Byron Hill. Assigned to Jarrod McMane on February 13, 2006. Operating with a delinquent Lic. Pump #1 was inspected pass –3 2/10/2006 0:00 2/14/2006 0:00 Austin Close
03-06-0267 13379 Harris W/M Fuel Pumps 2/10/2006 0:00 jbenavides 2/13/2006 0:00 Memorial Citgo 14754 memorial Dr. Houston Texas     Complaint that pump #7 plus is shortmeasuring. Saw on Channel 13 to call for complaints. Please check calibration of pump and call with results. Pump #7 all grades were in compliance.  New seal #614730. Called complaintant  and left voice mail message about inspection. I asked him to call the office if he has any questions. 2/13/2006 0:00 2/13/2006 0:00 Austin Close
03-06-0268 13382 Harris W/M Fuel Pumps 2/10/2006 0:00 jbenavides 2/14/2006 0:00 Citgo 2602 Richmond Ave Houston Texas 77098   Saw Channel 13 report. States that the sticker on the pumps is dated 2000 and wants the octane tested for plus and the premium. No response needed. Randomly selected & inspected pump #1 regular unleaded and found it to be in compliance. Pump seals dated 3Q01.  Business has 2 code 9s & 24 code 10s.  Remaining devices inspected under a routine inspection.  Fifteen devices tagged out of order under routine inspection.  Change of registration information completed to add 2 code 9s & reduce 2 code 10s.  Octane ratings checked on all three blends (87, 89, & 93) & resulted in compliance. 2/10/2006 0:00 2/14/2006 0:00 Austin Close
03-06-0269 13388 Harris W/M Fuel Pumps 2/13/2006 0:00 jbenavides 2/13/2006 0:00 Valero 703 Normandy Houson Texas     Refferal from Channel 13. Complaint that the regular on pump #6 is not accurate. Please check calibration and call with results. Inspected 1 code 11 (pump#6) on complaint basis. 3 blends tested (U=-1 MG=-3, P=-1), all passed, pump was certified. Regular was of major concern, it was within TDA’s tolerance. Called complaintant and left a message. Seal # 616986 2/13/2006 0:00 2/13/2006 0:00 Austin Close
03-06-0270 13390 Harris W/M Fuel Pumps 2/13/2006 0:00 jbenavides 2/15/2006 0:00 Gas Station (no name) corner of Houston Ave @ White Oak Drive Houston Texas 77009   Refferal from Channel 13. Complaint that she used regular gas on pump #5 and could not feel any gas coming out when first started until it has registered 35 to 45 cents. Please check calibration and also for meter jumping on this pump. Please call with results. UNANNOUNCED INSPECTION – No jumping on any grade. Reg –2 cu in, Plus –1 cu in, Super – 1 cu in. Complaint says to phone with results. No phone number attached. Emailed  instead.  This location is in another inspectors area who is out at this time. 2/13/2006 0:00 2/15/2006 0:00 Austin Close
03-06-0271 13391 Fort Bend W/M Fuel Pumps 2/13/2006 0:00 jbenavides   Valero corner of Bissonnet @ Gaines Rd.   Texas     Referral from Channel 13. Pending more information 02/13/06.
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      Austin Open
03-06-0272 13392 Harris W/M Fuel Pumps 2/13/2006 0:00 cdrews 2/15/2006 0:00 Handi Stop #82 10096 Veterans Memorial Blvd. @ West Road Houston Texas 77038   Pump #1, Premium Grade. Pump did not hold zero.  Pump jumped to $0.02 prior to dispensing product. Previous Complaint inspection on 2/3/06 resulted in whole station being shut down for GUR 4.1. Did a complete re-inspection on whole station. Pump in question did not jump and was within tolerance. It measured +3 cubic inches. However Pump #4 Super jumped 4 cents and pump #5 super jumped 7 cents and they were tagged out of order. Called and left a voice mail of results. 2/13/2006 0:00 2/15/2006 0:00 Austin Close
03-06-0273 13393 Harris W/M Fuel Pumps 2/13/2006 0:00 jbenavides 2/15/2006 0:00 Shell corner of Gosling @ Researcg Forest Houston Texas     Referral from Channel 13. Complaint on regular on pump #10. Meter jumped several cents without activating the pump. Please check for calibration and also meter jumping. Please call with results. Tested all three blends. No jumping. All within calibration. It was +2 for Reg, 0 for Plus, and –3 for Supreme. Notified her of the results by phone while at station 2/13/2006 0:00 2/15/2006 0:00 Austin Close
03-06-0274 13396 Harris W/M Fuel Pumps 2/14/2006 0:00 jbenavides 2/15/2006 0:00 Shell 7001 Gulf Freeway Houston Texas 77087   Saw Channel 13 newscast. Complaint that pump #5 regular jumps when activated. Please check calibration and also for meter jumping.  Please call with results. On February 15, 2006, at approximately 3:30 PM an inspection was conducted by Inspector Smith at Woodridge Shell located at 7001 Gulf Freeway, Houston, Texas 77087. A 5-gallon test draw of regular unleaded gas was taken from pump #5. The inspection disclosed that the gas pump was jumping. Prior to nozzle discharge to total price and gallons read-outs advanced to $.13 and .058 gal, respectively. The calibration test disclosed a –14 cu in. This was determined to be two times (2X) tolerance. In addition the $/gallon LED’s for each blend type was not displayed properly. The device was placed out of order. The store manager Mahear Di, was advised of the inspection results. Di advised that he would contact a service person to repair the gas pump. The complainant will be contacted via telephone on February 16, 2006. 2/14/2006 0:00 2/15/2006 0:00 Austin Close
03-06-0277 13400 Montgomery W/M Fuel Pumps 2/14/2006 0:00 bgreen 2/15/2006 0:00 ECONO FOODS #2 1000 SOUTH FRAZIER CONROE Texas 77301   Customer has a complaint on the above business. Customer states that the pump registered 13 cents before he starting pumping. He said this happened on pump #4, Blend: Regular Unleaded. Customer would like for this to be checked out and notified at the above number. 02-15-06 Inspected pump #4 regular unleaded. Pump jumped .05 cents when turned on before pumping. Mid grade and premium grades on pump #4 did not jump. Calibration on #4 pump was within standards. Checked all other gas pumps on regular for jumping. None jumped when turned on. Placed pump #4 out of order for repairs. Called with results on 02-15-06. 2/14/2006 0:00 2/15/2006 0:00 Houston Close
03-06-0278 13401 Harris W/M Fuel Pumps 2/14/2006 0:00 phaynes 2/15/2006 0:00 TEXECO Gears and TC Jester Houston Texas 77067   PUMP #3  SUPER UNLEADED THE PUMP STARTED AT .16 UNANNOUNCED INSPECTION – No jumping on any grade. Regular –1 cu in, plus 0 cu in, supreme –1 cu in. Notified of the results. 2/14/2006 0:00 2/15/2006 0:00 Houston Close
03-06-0279 13403 Walker W/M Fuel Pumps 2/14/2006 0:00 cdrews 2/15/2006 0:00 Murphy USA 169 Interstate Highway 45 Huntsville Texas 77340   Pump #1, Regular Unleaded. Complainant stated Additive System Screen was not displaying and/or displaying insufficient information and charged him for the unwanted additive.  The receipt dispenser malfunctioned as well. This complaint was investigated and the inspector did not see any problems with the screen that informs the customer about additives. The meter was checked for calibration and found to be at +4 cubic inches at 5 gallons of test measure. The complaining party was called with the results and message was left on the answering machine. 2/14/2006 0:00 2/15/2006 0:00 Austin Close
03-06-0280 13404 Harris W/M Fuel Pumps 2/14/2006 0:00 jbenavides 2/16/2006 0:00 Med Center Shell 2302 West Holcombe Houston Texas 77030   Call in from watching Channel 13. Complaint that pump #5 Plus grade, us shortmeasuring. Please check calibration and call with results. Results On February 16, 2006 Inspector Smith conducted a complaint inspection at the business located at 2302 W Holcombe Houston, Texas 77030. A 5-gallon draw of regular unleaded gas from pump #5 was inspected for calibration and other maintenance requirements.  Smith determined that the device at the location was maintained properly and operating within acceptable tolerenance. The device’s meter readings were also closely examined. Smith determined that the meter read outs were calculated correctly and displayed properly. The complainant was contacted via telephone on February 16, 2006 at approximately 3:00 PM. Smith provided the inspection results to the complainant at this time. 2/14/2006 0:00 2/16/2006 0:00 Austin Close
03-06-0281 13405 Harris W/M Fuel Pumps 2/14/2006 0:00 jbenavides 2/15/2006 0:00 Valero 28727 Hwy 75 N. Spring Texas     Complaint that regular on pump #2 is shortmeasuring. Please check calibration of #2. No response needed.. Pump measured –1 cu in. no problems at this time. No contact needed as stated above. 2/14/2006 0:00 2/15/2006 0:00 Austin Close
03-06-0282 13406 Harris W/M Fuel Pumps 2/14/2006 0:00 jbenavides   Chevron 288 @ Hwy 6   Texas     Referral from Channel 13. Pending more information, email sent 2/14/06. Unable to communicate with complainant as email address is not valid, no phone number  2/15/06.       Austin Open
03-06-0283 13407 Unknown W/M Fuel Pumps 2/14/2006 0:00 jbenavides   ??? Yellow Jacket dr.   Texas     Referral from Channel 13. Pending more information, email sent 2/14/06.       Austin Open