Health Watch

When Doctors Don't Listen

Sunday, September 29, 2013

You've heard people talk about the elevator speech as an effective strategy to grab the attention of a prospective employer. Well, using that strategy with your doctor can save your life. ER insiders share their advice on how to make sure your doctor is really paying attention to your medical needs.

A trip to the ER can be scary, but a misdiagnosis can be deadly.

"It's so easy for doctors to order a test, like a cat scan, an MRI, or blood tests, but it's really important to know why every test is done and what the diagnosis is in advance," Leana Wen, MD, Author of When Doctors Don't Listen said.

In their new book When Doctors Don't Listen, ER doctors Leana Wen and Josh Kosowsky spell out critical mistakes doctors and patients often make when they fail to communicate.

"Telling the doctors all of your symptoms is very important," Nancy Graham, patient said.

Symptoms are important, but doctor wen says a patient's history can be even more valuable. "Eighty percent of your diagnosis can be made just based on your history," Dr. Wen said.

Since you know your time with a doctor is limited, you have to grab their full attention in the first ten seconds.

"Doctors are not listening to their patients. They're hearing the words they say, but they are not really listening," Josh Kosowsky, MD, co-author of When Doctors Don't Listen said

To get them to really listen doctors suggest practicing your high impact story.

"For example, I've been so short of breathe that I can't walk from the bed to the bathroom without getting very short of breathe.' That really gets the doctor's attention, and then it should have a couple of short sentences that talk about how they got to where they are and how it has impacted their life," Dr. Wen explained.

The added details could prevent a misdiagnosis and unnecessary and potentially dangerous testing.

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