Station Information

FAQ: Digital Television

   SOUTH BAY TRANSLATOR

KGO has completed the installation of a South Bay Translator to serve the greater San Jose Area.

The UHF translator is located on MT Alison and on RF channel 35 and has an effective radiated power of 12.1 Kilowatts.

South Bay Area viewers should rescan in order to pick up this signal. It will show up in their tuners as 7.1, 7.2 and 7.3.

Some viewers may have an overlap signal and see duplicate ABC channels -- the KGO signal from Mt. Sutro and the KGO signal from Mt Alison.

These viewers should select the 7.1 channel with the strongest signal as verified in the signal strength meter on their sets or converter boxes.

   KGO ANTENNA TRANSMISSION NOTICE

KGO TV switched between our Main and Auxiliary antennas while tower work was being completed on the remaining antenna stacks at Sutro Tower. The project completed Wednesday, October 21, 2009.

KGO Auxiliary Antenna Hours of Operations are Mon-Friday, 7 am - 5:30 pm approx. Saturdays from 7 am - 3:30 pm.

KGO Main Antenna Hours of Operations are Monday-Friday, 5:30 pm - 7 am. Saturday 3:30 pm through Monday 7 am.

Viewer reception will vary depending on your distance from the transmitting tower.

Viewers must have a VHF antenna in order to receive KGO over the air programming.

   FREE IN-HOME INSTALLATION HELP

If you're a viewer looking for free in-home assistance with the Digital TV conversion, contact one of the following:

  • Self Help for the Elderly: 800-958-2999
  • INSTALLS, Inc: 800-582-4250
  • Apollo Industries: 800-504-5677
  • Koring Group: 800-310-8515 (Spanish option also)
  • Deployment Essentials: 866-550-4388
  • Best Buy: 877-229-3889

       IMPORTANT NOTE REGARDING DTV TRANSITION

    As part of the federally mandated digital television transition, Channel 7 stopped broadcasting in analog at midnight on June 12th, 2009.

    Channel 7 then moved its digital signal from UHF Channel 24 to VHF channel 7 at 24kw ERP. (You may not have known this because your converter box simply displayed "7.1.")

    Some viewers who received us on UHF channel 24 are not receiving us now.

    Please try these steps first:

  • Unplug your converter box, wait a few minutes and plug it back in. Rescan for channels.

  • We are seeing more problems from people with indoor antennas. Try first moving your indoor antenna around, preferably to an open area close to windows or doors to increase reception. If this doesn't work you may need an amplified antenna, (one that has its own power source and plugs in.) Or you may need an outdoor antenna.

  • If you are close to Sutro and have a power or amplified antenna (one that plugs in) you may need to unplug the power source. Some of these antennas are overamplifing the signals. Keep your antenna attached to your TV but unplug your antenna from the wall.

    Now through the first of October, Sutro Tower will be removing the analog antennas and installing the digital antennas on top of the tower.

    As of Thursday, June 18th at 8 a.m., KGO is transmitting from our auxiliary antenna, several feet below the top of the tower. Viewer reception will vary while we are broadcasting from our auxiliary antenna and replacing our main antenna. This work is expected to take 4 weeks, approximately through mid-July. We expect indoor antenna reception to improve with our new main antenna, although reception will vary until all tower work is completed in October 2009.

    Evening reception will be normal after mid-July, but will vary when we broadcast from our auxillary antenna 7 a.m. - 5 p.m. Monday through Saturday on days when crews are working on the top of the tower to replace the other 2 large antennas serving other stations.

    Due to construction delays the completion of the Sutro Antenna project is expected to be the end of October, 2009.

    We apologize for the inconvenience. We appreciate your patience as we work through this antenna transition.

       ARE YOU READY FOR THE DIGITAL TELEVISION TRANSITION?

    What you need to know about the June 12, 2009 switch to DTV

    On June 12, 2009, full-power analog broadcasters will transition to digital television service. If you receive free over-the-air TV from an antenna and you do not have a digital TV set, you will need a converter box that converts the digital signal into the analog format in order to continue to receive access to free digital television after the transition date. If you subscribe to satellite, cable, or a paid TV service, or if your TV has a built in digital tuner, no action is necessary.

    For additional information regarding the analog to digital transition and to receive a $40 coupon (2 per family) towards a converter box, please visit www.dtv2009.gov or call 1-800-DTV2009; for the hearing impaired call 1-877-530-2634.

    For in-depth and updated information about the DTV transition, visit: www.dtvanswers.com.

       ARTICLES, VIDEO, RESOURCES AND MORE

    Related DTV articles:
    >> Battery powered TVs may not work with DTV
    >> Preparing for the digital TV conversion
    >> FCC commissioner explains digital switch
    >> Many still don't know about DTV conversion
    >> Mandatory digital TV coming soon
    >> Are you ready for digital TV conversion?

    Related DTV video:
    >> Countdown to DTV, Part One
    >> Countdown to DTV, Part Two
    >> Countdown to DTV, Part Three
    >> Countdown to DTV, Part Four

    More DTV-related links:
    >> http://www.dtvanswers.com/
    >> https://www.dtv2009.gov/
    >> http://dtvtransition.org/

       HOW TO DOCUMENTS

    >> Analog-Digital Converter Setup
    >> Twinlead Converter Setup
    >> VCR-Converter Setup
    >> Find the nearest over-the-air digital antenna:

  • www.antennapoint.com
  • www.antennaweb.org
  • www.fcc.gov/mb/engineering/maps
  • www.tvfool.com

       ANSWERS TO OTHER FREQUENTLY ASKED QUESTIONS

    What is analog television?
    Analog television service is the traditional method of transmitting television signals. Analog transmission has been the standard broadcast technology since the inception of television. Analog is not as efficient as digital television: it uses up much more of the valuable spectrum than digital, and TV stations can only transmit one channel of programming with an analog signal versus up to four or more programs with a digital signal in the same amount of spectrum. Analog is also susceptible to interference and "snow" that make a picture less clear.

    What is the DTV transition?
    The DTV transition is the switchover from analog (the traditional method of transmitting television signals) to exclusively digital broadcasting of free television programming for all full-power television stations. The transition from analog to digital television represents the most significant advancement of television technology since color TV was introduced. The DTV transition will be completed on June 12, 2009, as set by Congress. Full-power television stations have been preparing for the transition from analog to DTV since the late 1990s, when they began building digital facilities and airing digital channels alongside regular analog broadcasts. Today, 1,624 out of 1,762 full power television stations nationwide offer digital programming.

    What equipment do I need?
    If you currently receive free over-the-air television programming on an analog television set, you will need a DTV converter box to continue to receive television service after June 12, 2009. DTV converter boxes will be available in early 2008. To help consumers cover the cost of the converter box, the National Telecommunications and Information Administration (NTIA) is issuing up to two converter box coupons valued at $40 each to households. Information about the DTV converter box coupon program is available at www.ntia.doc.gov.

    What is a DTV converter box?
    A DTV converter box is an easy-to-install electronic device that hooks up to your analog television set and over-the-air antenna and converts the digital television signal into analog, making it viewable on your analog TV. The National Telecommunications and Information Administration (NTIA) will issue up to two converter box coupons valued at $40 each to households to help defray the cost of the converter box. To apply, or for more information, visit www.dtv2009.gov.

    When can I obtain a DTV converter box?
    Converter boxDTV converter boxes that transform digital television signals to analog are now available for purchase at electronics retailers across the country. Converter boxes allow consumers to maintain their free, over-the-air television service even on older analog TVs. The National Telecommunications and Information Administration (NTIA) is issuing households up to two converter box coupons each valued at $40 to help defray the cost of the converter box.

    Where can I purchase a DTV converter box?
    DTV converter boxes that make digital broadcast signals viewable on analog television sets are now available for purchase at electronics retailers across the country. Each box is expected to cost between $40 and $70. But households can apply for up to two $40 coupons from the National Telecommunications and Information Administration (NTIA) that can be used toward the purchase of converter boxes.

    When can I get a coupon for a DTV converter box?
    The National Telecommunications and Information Administration (NTIA) are now issuing coupons for DTV converter boxes. Households may apply for up to two coupons, which must be redeemed within 90 days. The coupons cannot be combined to purchase a single converter box, nor can they be used toward the purchase of other products.

    How do I sign up for the DTV converter box coupon program?
    Between Jan. 1, 2008, and March 31, 2009, all U.S. households are eligible to request up to two $40 coupons to be used toward the purchase of up to two, digital-to-analog converter boxes. For more information about the converter box coupon program, call 1-888-DTV-2009 or visit dtv2009.gov.

    How do I hook up a converter box to my TV?
    Click here to download a converter box installation guide.

    How do I know if I have an analog or digital television set?
    To check whether your TV set can receive over-the-air digital broadcast signals, review your owner's manual or examine the set to see if it has a built-in Advanced Television Systems Committee (ATSC) tuner. You can also visit the manufacturer's Web site and find out the capabilities of the set using the manufacturer model number.

    Will I need a special antenna to receive DTV over the air?
    If you currently use an indoor or rooftop antenna to receive over-the-air analog broadcast television signals and you already get good or excellent reception quality, you should be able to get reception of digital television broadcast signals with the same antenna. For more information about using an antenna to receive local television broadcast channels, visit www.antennaweb.org.

    Can I continue using my existing VCR with a DTV converter box for timed recordings?
    Yes. However, after the digital transition, the tuner in the VCR won't be able to pick up over-the-air programs for recording. Instead, the input to the VCR must be connected to the output of the DTV converter box. You must set the tuner in the DTV converter box to the channel you want to record prior to the start of each recording period programmed in the VCR.