7 On Your Side
Family has trouble with shutters during renovation
PLEASANT HILL, Calif. (KGO) -- Home improvement projects can be as nerve-wrecking as they are expensive. There are so many things that could go wrong, and for one Bay Area family, something did.
The family was adding a new room and, amazingly, the whole project went without a hitch until the very end.
Everything looked perfect in the new bathroom the Lubeck Family built, but there is a problem: The nice shutters they purchased are too wide for their room.
"I could see the shutters were off-center," said Stacey Lubeck. "You can see the frame, but over here it's not there."
Lubeck was demonstrating how the wooden shutters stretch beyond the window frame and slightly into an alcove. There used to be shelves in the alcove, but they no longer fit.
"I didn't feel that great," Lubeck said. "We spent -- it was a lot of money for us to buy a shutter."
The window covering cost them $780 and Stacey said it should fit, so the Lubecks called JC Penney, where they'd purchased the shutters. To their relief, the retailer agreed to correct the problem.
"She was like, that doesn't sound right, we should fix that," Lubeck said.
A technician came and measured the window, so they Lubecks assumed they'd get a new shutter. Instead, no one came and no one called, so they contacted the store.
"The said, oh we're working on it," Lubeck said. "Nothing would happen."
Weeks went by. Then months. Still, no shutters. The customs shelves sat idly behind a door.
"We're like, great, now what do we do?" Lubeck said. "They we decided to contact 7 On Your Side."
ABC7 contacted JC Penney and, after looking into their case, the store agreed to give the Lubecks all their money back.
The store said customer service "is our No. 1 priority. We were able to resolve the customers' issue by refunding the full cost of the shutters and letting them keep the shutters that were installed in their home."
"Finally, we got some resolution," Lubeck said. "We're getting a new shutter, thank you very much."
ABC7 would like to thank JC Penney for stepping up and refunding the money.
pleasant hill, 7 on your side, michael finney
- Man leads police on wild chase around Antioch
- Record streak continues for Winter Spare the Air Alerts
- Hearing produces new details, video of Asiana crash
- Toys for Tots donations really low this year
- PG&E removes pipe involved in Oakland gas leak
- Man shot by deputy may be "Cotton Ball Bandit"
- Memorial takes place in SF to honor Mandela
- Huy Fong Foods halting Sriracha sauce shipments
- Teen given probation in DUI crash that killed four
- Mother releases video of daughter killed in Sandy Hook shooting
- Winter Spare the Air called through Thursday
- abcnews: First lady's glare seen round the world
- roundup: Warehouse fire; Mandela memorial
- weather: Bay Area weather forecast for Thursday
Most Viewed StoriesMost Viewed Photos