Temporary failure hits Houston 911 center

  

(9/08/06 - KTRK/HOUSTON) (KTRK) -- The controversial Houston Emergency Center has resolved yet another major communications problem.

The phone system at the center went down around 9:15am Friday. The center could not receive any 911 calls so they immediately re-routed those calls to Harris County call centers.

HEC Spokesman Joe Laud said, "We had seen a problem. We went to our contingency plan. The plan worked. As far as the details of the investigative results, that will be soon."

The phone system went back on line just over an hour later, but the officials had to spend some time testing the system.

This past July, the Houston Emergency Center experienced a computer failure which knocked out the automated dispatch system. The HEC also experienced a phone disruption when an AT&T crew struck some phone lines near the center.
(Copyright © 2006, KTRK-TV)

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