Resources

WATCH ABC FAQs for iPhones, iPads and iPod Touch

Advertisement
Channel 7 and ABC take another giant step into the digital future with the premiere of WATCH ABC, an app that will allow viewers in the New York area to watch a live stream of Channel 7 programs online and on their iPhones and iPads! Below are some frequently asked questions if you are accessing WATCH ABC online from an iPhone, iPad, or iPod Touch:

What is WATCH ABC?

WATCH ABC is a new way to experience ABC television! Watch your favorite TV shows and local programming  LIVE or ON DEMAND - at home or on the go.

NEW LIVE STREAM*! In select U.S. markets, you can now watch the local Live Stream of your ABC station. You must be located within each available station's local viewing area. Program substitutions may apply.

WAYS TO GET WATCH ABC:

On your computer:
WATCHABC.go.com

On supported Apple mobile devices:
"WATCH ABC" app in the App Store.

* Live Stream is currently available in Philadelphia and New York City area only. Starting July 1, 2013, simply verify your eligible TV provider account for continued access to the Live Stream.

Why isn't the Live Stream available for my location?

The WATCH ABC Live Stream* is currently only available in select U.S. markets. We're working to add new locations! Go to our Live page to view the current available markets.

The Live Stream for your local station is determined by your physical location. You must access WATCH ABC within each available station's local viewing area. Program substitutions may apply.

If you'd like to be notified when we roll out the Live Stream for the local U.S. station in your area, go here to Get Notified.

* Live Stream is currently available in Philadelphia and New York City area only. Starting July 1, 2013, simply verify your eligible TV provider account for continued access to the Live Stream.

How can I get the WATCH ABC Live Stream? Is there an extra charge?

Currently the WATCH ABC Live Stream preview is only available in the New York City area and Philadelphia. You must be within each available station's local viewing area.

Starting July 1, 2013, simply verify your eligible TV provider subscription for continued access to the Live Stream. There's no extra charge, it's included with your eligible TV subscription services.

Why doesn't the Live Stream match what's on my live TV broadcast?

The content programming in WATCH ABC Live Stream may differ from what's on your TV screen. Program substitutions may apply.

Which mobile devices have the WATCH ABC app? Are the apps free to download?

The WATCH ABC apps are free to download and are available on the following mobile devices.

Apple mobile devices with iOS 5.0 or above:
iPad, iPad mini, iPhone, iPod touch (on the App Store)

Devices not supported at this time:

We do not support any other mobile devices (including Android devices), Internet connected TVs, set-top boxes, or gaming consoles. If your device has the required version of Adobe Flash listed in our system requirements, you may find that our site works in your Internet browser, but we do not support such devices and cannot guarantee that WATCH ABC will work as intended on your device.

Is WATCH ABC available outside the U.S.?
WATCH ABC is only available if you're physically located within the U.S. and its territories (including Puerto Rico, Guam, Saipan, Bermuda, American Samoa, U.S. Virgin Islands).

Also, you must not access WATCH ABC via an anonymous proxy IP address. Please use our online feedback form to submit a ticket if you're incorrectly getting an Out of Country message.

Is closed captioning available?

For WATCH ABC Live Stream, most shows have closed captioning available.

For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket. Alternatively, you can contact Khai Tran, Disney-ABC Digital Media, at DigitalClosedCaptioning@abcplayersupport.com. Please include "Closed Captioning" in the subject of your email. You may also contact us by phone at 818-962-4096, by fax at 818-450-0493 or by mail at 3800 West Alameda Ave., Burbank, CA 91505. Please note that this is for closed captioning inquiries only.

Video Playback Issues

Why am I getting an "Out of the country" error message?

WATCH ABC is only available if you're physically located within the U.S. and its territories (including Puerto Rico, Guam, Saipan, Bermuda, American Samoa, U.S. Virgin Islands).

Also, you must not access WATCH ABC via an anonymous proxy IP address. Please use our online feedback form to submit a ticket if you're incorrectly getting an Out of Country message.

Video does not play at all.

Please try the steps below to resolve your issue:

1. Confirm that your device and iOS version meets our minimum requirements.
2. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Your wifi or mobile signal indicator does not correlate to your download speed. There are a number of apps where you can conduct a free "Internet speed test."
3. Check to see if you can view videos from other apps.
4. Close the app and re-open it.
5. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time.
6. Restart your device and try again.

If the problem persists please contact us via our feedback form.

Video playback stalls or is choppy.

Playback should not stop or stall under normal circumstances; however, video delivery may be disrupted during periods of network congestion, poor Internet connections, when too many Internet connected devices are connected at the same time, or when too many computer applications are open at the same time.

Please try one or all of the following:

1. Check your Internet download speed. Internet download speeds should be 1.5 Mbps or better. Your wifi or mobile signal indicator does not correlate to your download speed. There are a number of apps where you can conduct a free "Internet speed test." Do an Internet search.

2. Close the app and open it again.

3. Drag the rewind scrubber back in time several minutes in the program timeline.

4. Restart your device as a last resort.

If the problem persists please contact us via our feedback form.

ABC Programming

I can't find the episode that I was watching anymore.

That particular episode or program may have expired and is no longer available on our site. If the content programming has expired, we unfortunately no longer have the rights to distribute it online.

The expiration for each show, episode, and movie varies, but expiration messaging will appear on each video content one week before it's due to expire.

When do new episodes get added to the player?

New episodes of included shows are typically added to WATCH ABC the day after they broadcast on TV.

Player Features

Can I resume playing a full-episode video from where I left off?

Yes, if you're on the same device, the player will automatically remember where you left off and allow you to resume the video you were watching.

Select the "ME" section to see your viewing history and resume your video, if it has not expired.

Mobile Apps

Does the WATCH ABC app support iCloud for syncing between iOS devices?

Yes, the WATCH ABC app supports iCloud for syncing between iOS devices. This syncing features allows you to maintain your viewing history and resume videos across devices. iCloud must be activated on all devices for this feature to work.

To check whether you have iCloud enabled, tap on "Settings" from your home screen, then "iCloud." If you're not signed in to iCloud, you must sign in with your Apple ID and password. You must also sign in to iCloud on your other iOS device(s) using the same Apple account.

Can I stream my iOS device to my apple TV using Airplay?

Sorry, Airplay on the Apple TV is not currently supported.

While downloading the WATCH ABC app, the download got stuck before finishing.

If the app download icon appears stuck, you will need to delete and reinstall the app. Follow the steps below:

1. Touch and hold any application icon on the Home Screen until the icons start to wiggle.
2. Tap the "x" in the corner of the application you want to delete.
3. Tap "Delete" to remove the application and all of its data from your device.
4. Press the Home button.
5. Go to the App Store.
6. Search for "WATCH ABC" and then download it again.

Verify TV Provider

What if I forgot my TV provider's username and/or password?

If you have forgotten your TV provider's username or password, you can retrieve your login info directly from your provider's help and support site.

What if my TV provider and Internet provider aren't the same? Which one do I use?

Please verify using your login info for your TV provider, not Internet provider.

WATCH ABC CALL CENTER

If you need additional help, please contact the WATCH ABC Call Center at 1-800-230-0229.

M-F: 9am - 10pm ET Sat: 9am - 3pm ET