New York News
El Al to honor NY to Israel tickets after glitch
NEW YORK (WABC) -- EL AL Israel Airlines has announced they will honor tickets that were purchased at a discounted week earlier this week.
In addition, EL AL is offering a more convenient option to anyone who has been ticketed at one of these low fares on flights from the USA to Israel.
The original purchased tickets that these passengers are currently holding are for travel via a stopover in Europe in both directions. However, to better accommodate these passengers, EL AL is offering a choice to travel nonstop roundtrip to Israel from New York (JFK or Newark) for an additional cost of $75 each way.
Or passengers that are willing to cancel their tickets can do so without any penalty.
To take advantage of the nonstop flights or to cancel, passengers holding these tickets should email EL AL between August 14 and 31, 2012 via email to email@example.com and an EL AL representative will respond to the request.
EL AL Vice President/General Manager Danny Saadon stated, "Although a review of this occurance has not been finalized, a decision was made to accommodate EL AL passengers who purchased these low fares because we value our reputation of offering excellent customer service. Hopefully, we have provided an opportunity to many first timers to visit Israel as well as reconnect family and friends."
For two hours on August 6th, incorrect fares to Israel were published on a variety of travel internet sites.
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