New York News
More problems for New York City's 911 system
NEW YORK -- A part of New York City's massive emergency call system has stalled four times in a day.
It forced call takers and dispatchers on to use paper and pencil to take down information.
The system was stalled for a total of 45 minutes Monday, but fire officials said it appeared to be back on track by afternoon.
The giant 911 system is in the process of being upgraded at a total cost of $2 billion, including a new back-up center.
The piece that failed Monday was EMS dispatch, a system from the 1980s that's scheduled to be upgraded in 2015.
There have been glitches in other, newer parts of the system that have prompted criticism.
Fire department workers were running diagnostic tests to determine why the system was having problems.
new york city, new york news
- Police shoot and kill man with special needs
- AccuWeather Forecast: Mild, but rain expected
- Live: Eyewitness News on 7online streamed live!
- Get WATCH ABC for your mobile device
- Newtown 911 calls released
- Keri Russell's Brooklyn home burglarized
- Attorney: Train engineer was 'in a daze'
- Metro-North service back 100-percent on Hudson Line
- abcnews: Truck Carrying Radioactive Material Stolen...
- Police arrest 2 in Long Island menorah vandalism
- Man dies paragliding after hitting ice
- Parents plead for help to save boys from rare disease
- Paul Walker died from impact, fire in crash, autopsy finds
- Photos: Most Fascinating People of 2013