Support for ABC7's Alarm Clock App for the iPhone/iPod Touch™

Wake up with the ABC7's Alarm Clock app! Start your day with local news headlines, live Mega Doppler HD radar, current weather conditions and traffic.

Please note: If you have trouble installing the ABC7Chicago Alarm Clock app, please make sure that the Operating System (iOS) on your iPhone/iPod Touch is updated to version 5.0 or higher.

How to check your iOS version:

  1. Turn on your iPhone/iPod Touch
  2. Tap the "Settings" icon/button
  3. Select "General"
  4. Select "About"
  5. Look for "Version"

If you don't have version 5.0 (or greater), please do the following:

  1. Open iTunes on your computer
  2. Connect your iPhone/iPod Touch to your computer
  3. Check for software updates for your device
  4. Download/install any new software updates to your device
  5. Try downloading the ABC7Chicago Alarm Clock app again from the iTunes store
  6. Please contact us using the form below if you continue to have difficulty

Frequently Asked Questions

For the best Alarm Clock experience, we highly recommend turning your Auto-Lock "OFF" while docked or charging and keeping the Alarm Clock app open (in the foreground). This will allow you to experience all of the features of the Alarm Clock!

Q: When my alarm went off, why didn't the alarm tone play?
A: If the Alarm Clock app is in the background, you must be sure your iPhone is not on the silent/mute mode. To check this, look at the slider switch on the side of your device and make sure it is not in the mute position (when the slider has a visible orange marker, your device is on mute).

Q: What is the Auto-Lock feature in the Settings?
A: If you turn your Auto-Lock "OFF" your phone will not automatically lock and will stay on, unless you manually lock the phone.

Q: What does the Background Alarm do?
A: You can select a Background Alarm sound in the Settings. If the Alarm Clock app is running in the background when your alarm goes off, it will play your selected custom or classic alarm sound. However, if you had selected Music for your alarm sound, that is when your selected Background Alarm sound will go off for 30 seconds (it will not loop while in background mode).

We want to hear from you!

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