I-Pass transponders now work in 11 states
September 25, 2005 (WLS) -- It's been a year in the planning - as of Monday I-pass users will be able to use their transponders to travel through 11 eastern states that are part of the EZ-pass system, and vice-versa.
"It takes the money off, it takes the 50-cents off your toll in New York and it's just a computer transaction to you," said Jack Hartman, Executive Dir. Illinois Toll Authority.
"I think that's wonderful! Because it saves you time from having to stop and find change and sometimes finding change is a hassle," said Calvin Diggs, I-pass user.
I-pass users don't have to do anything to become part of EZ-pass. When driving through Virginia, West Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, Massachusetts, New Hampshire and Maine tolls are automatically deducted; customers can keep track of transactions on-line, as well as get information on toll costs in other states .
I really haven't gone out east, but I would definitely use it," said Lois Fehse, I-pass user. "It will be very convenient, that's nice if they limit the information to tracking the transponder," said I-pass user Linda Deruiter.
As with any new service, there are bound to be start up problems. Toll officials say if that happens out of state, motorists should still call customer service for I-pass in Illinois.
"Anytime you have 13-million people in anything there are going to be glitches and we have a fabulous customer care center; they'll take care of all the problems for people, we understand there are going to be some non-reads, it may be because of the windshield , maybe a battery problem," Hartman said.
Toll officials recommend keeping I-pass transponders fixed to the windshield to avoid errors out of state. Tollway motorists can get more information through I-pass customer service, or on-line.
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