Consumer

McDonald's: Customer service number 1 complaint

Tuesday, April 16, 2013
An employee hands a drive-thru order to a McDonalds customer at the Rock and Roll McDonalds in Chicago, Oct. 15, 2007.

An employee hands a drive-thru order to a McDonald's customer at the Rock & Roll McDonalds in Chicago, Oct. 15, 2007. (AP Photo / (AP Photo/M. Spencer Green))

McDonald's customer service could use some improvement, the company thinks.

McDonald's is asking franchise owners to improve customer service, according to a Wall Street Journal report from earlier this week, because complaints about restaurant employees are on the rise.

The paper said in a webcast that McDonald's executives told restaurant owners customer service complaints -- including rude workers and unprofessionalism-- are the main issue, and that one in five McDonald's customer complaints are related to friendliness issues.

McDonald's did not comment on the report.

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