6ABC Action News At 4
Call for Action Results: TV problem resolved
PHILADELPHIA - June 22, 2011 (WPVI) -- Not all Call for Action cases are cut and dried. But even when things don't turn out exactly as you might expect, our viewers tell us they are still grateful to have someone on their side.
Irv Kramer of Broomall, Pa. bought a television set, but just 10 days later, it didn't work. The store sent technicians to Irv's house and it appears they fixed his TV, but, he says, "after the third day it broke down again."
This time, Irv says the store manager wasn't helpful.
So Irv contacted Call for Action and spoke to one of our volunteers.
"She was very nice and contacted the company," he told Action News. "After several weeks of her calling them, they sent two technicians over."
In the end, Irv didn't get a new television set, because it turned out that his television wasn't broken. He just needed to get another antenna or subscribe to a cable or satellite service, which he did.
Even though the resolution wasn't exactly what he expected, Irv says he's thankful to Call for Action for getting involved.
"I felt at least I had the satisfaction of knowing that someone else other than myself was trying to get the company to honor the purchase that I made," Irv said.
Helping our viewers is the mission of our CFA volunteers. The CFA hotline number is 1-866-978-4232, that's 1-866-WPVI-CFA.
- 911 recordings released in Ewing Twp. explosion
- Brief Surge of Mild Air
- Get the 6abc StormTracker app
- WATCH: Action News Online
- Gas leak, evacuations reported in Frankford
- Man,90, dies in Hamilton Township house fire
- Partial house collapse in Strawberry Mansion
- 2 injured in NJ Turnpike crash in Mt. Laurel
- Autopsy results released in death of trooper's wife
- Search for finger-biting mall attack suspects
- Pa. woman born at Burger King seeks birth mom
- Vietnam vet's therapy dog missing in Lehigh Valley
- Photos: 7 recent child porn arrests in Pa.and Del.
- Photos: Thwarted! 10 suspects caught in the act
6abc.com News Links
Most Viewed StoriesMost Viewed Photos