Business/Finance

BlackBerry maker co-CEO calls outages unfortunate

Tuesday, October 18, 2011

FILE - This file photo taken Sept. 8, 2011, shows a BlackBerry smartphone using the "Messenger" service, in Berlin. BlackBerry users were hit with service disruptions to their smartphones for a second day on Tuesday Oct. 11, 2011 after an unexplained glitch cut off Internet and messaging services for large numbers of users across Europe, the Middle East and Africa. (AP Photo/dapd, Oliver Lang, File)

Tags:

blackberry, cell phones, business/finance

Associated Press

SAN FRANCISCO (AP) - October 18, 2011 (WPVI) -- The co-CEO of BlackBerry maker Research in Motion is making only a brief reference to last week's outages as he opened a conference for software programmers in San Francisco.

Related Content

More: Send a Breaking News alert

More: Stock Tracker

More: Report a typo

More: Sign up for 6abc Newsletters

More: See more Action News slideshows

Mike Lazaridis says the outages were "unfortunate." He said Tuesday that the company restored service as quickly as possible and is working on figuring out the causes and "making this right" for BlackBerry users worldwide.

On Monday, BlackBerry tried to soothe tens of millions of frustrated customers by offering more than $100 worth of free software to each one and giving some a month of technical support.

After briefly addressing the outage, Lazaridis introduced an upcoming operating system called BBX, which combines elements of BlackBerry's existing system with those of a previously announced QNX operating system for phones and tablet computers.

Get more Business/Finance »

Tags:

blackberry, cell phones, business/finance