Consumer News

Call for Action success: cell phone trouble

Thursday, March 08, 2012

Kathy Tazza's cell phone died, so she had to get a new one. She did. But she also got some new charges on her bill.

Kathy Tazza's cell phone died, so she had to get a new one. She did. But she also got some new charges on her bill.

She told Action News it was very, very frustrating trying to resolve the issue herself.

Kathy says not only did her cell phone company charge her too much, they were charging the wrong account! She says they charged her husband for internet access, when she's the only one who wanted it!

"I kept calling up," said Kathy. "He kept calling up. They kept transferring us here, transferring us there. We talked to a supervisor. Every time I called, they would just hang the phone up on us or transfer us to Never, Never Land."

After a month and a half of getting nowhere, Kathy contacted Call for Action. Within 48 hours of talking to one of our volunteers, she got a call from someone in the company's executive office.

"She was very apologetic and said, 'I'm so sorry you had to deal with this.' She said 'We're going to correct everything for you. I'm going to do it right now.' "

Sure enough, when Kathy checked her account a day later everything was exactly as it should have been.

"I think you are great for helping me out. Tou did wonders for me because I couldn't do it on my own," said Kathy. She added that Call for Action "is the greatest thing you have there. It really does help people, especially like me. I'm proof."

Call For Action has helped hundreds of other consumers like Kathy through the years.

If you need help from Call for Action call 1-866-978-4232 or email CFA.

Or if you'd like to volunteer, call 215-581-5745.

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Tags:
call for action, consumer news, nydia han
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