Raleigh woman left with water woes

Wednesday, January 02, 2013

Tags:

wake county, troubleshooter, diane wilson

Diane Wilson
More: Bio, E-mail, Facebook, Twitter, Request Diane to speak at your event, News Team

RALEIGH, N.C. (WTVD) -- A Raleigh woman hired a local company to fix her water problems.

Her main problem was water coming into her home through her foundation. Once that was fixed, Deloris Hagins said she was still left with a messy yard.

"You walk around the whole perimeter of the house from back to front and it was just saturated with water," Delores said.

Not exactly what she wanted in her yard.

"I have garden shoes that I wear and it would come up all the way up to my ankles. That's how much water was out there on the side of the house, and it would stay for weeks," Delores said.

In March, she paid Atlantic Foundation and Repair over $2,000 to help with her water issues, which included stopping water from getting into her home.

"Once he put that pipe around the house, that stopped the water from coming inside, but I had a problem with the water outside," Delores said.

Delores said the rep with the company did come back out to her house and said he would take care of the problem. With no resolution, she said she kept calling Tom Holland from Atlantic Foundation.

"He said he had to wait for the water to dry, so I called him back and it got to the point where I called him back and he wouldn't return my calls," Delores said. "I had paid him money and I wanted results for what I paid him."

Still without any resolution, Delores got in touch with me. When I talked to Tom Holland, Deloris got welcome news.

"He put the piping down and he apologized for not getting back in touch with me, and he said if I had a problem I could call him back," Delores said.

Tom Holland with Atlantic Foundation said he was not ignoring Deloris. He told me he had all intentions of going back to her home, but he has been very busy. He added he would love the opportunity to take care of the situation.

He did and Delores told me adding piping has fixed her water issues and she's happy.